Terms and Conditions

1. Acceptance of Terms

Welcome to the Rilakkuma official store website. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

We reserve the right to modify these Terms and Conditions at any time. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

2. Website Purpose

The Rilakkuma official store is an informational website dedicated to showcasing our collection of plush toys, accessories, and kawaii merchandise featuring Rilakkuma, Korilakkuma, Kiiroitori, Chairoikoguma, and our entire bear family.

We provide detailed information about our products, including our signature brown bear plushies, backpacks, home decor items, stationery, collectibles, and seasonal collections to help you discover the perfect Rilakkuma companion.

3. Affiliate Relationships

Rilakkuma participates in the Amazon Associates Program, an affiliate advertising program designed to provide a means for websites to earn advertising fees by advertising and linking to Amazon.com.

When you click on product links on our website and make a purchase through Amazon, we may earn a commission at no additional cost to you. This helps us continue providing information about Rilakkuma products and maintaining our website.

Our participation in affiliate programs does not influence our commitment to providing accurate, helpful information about our Rilakkuma product lines and collections.

4. Intellectual Property Rights

All content on the Rilakkuma website, including text, images, graphics, logos, designs, and product descriptions, is protected by copyright and other intellectual property laws.

Our Content

The Rilakkuma website content is owned by or licensed to us. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any of our content without our express written permission.

User License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include the right to:

• Download or copy content for commercial use
• Modify or create derivative works from our content
• Use our trademarks, logos, or brand elements without permission
• Frame or mirror any portion of our website
• Use automated systems to access or collect data from our website

Rilakkuma Trademarks

Rilakkuma, Korilakkuma, Kiiroitori, Chairoikoguma, and all associated character names, designs, and logos are trademarks. All rights are reserved. You may not use our trademarks without our prior written consent.

5. User Conduct

When using the Rilakkuma website, you agree to:

• Provide accurate information when submitting forms or inquiries
• Use our website only for lawful purposes
• Not engage in any activity that disrupts or interferes with our website’s operation
• Not attempt to gain unauthorized access to any portion of our website
• Not transmit any viruses, malware, or harmful code
• Not harvest or collect information about other users
• Not impersonate any person or entity or misrepresent your affiliation
• Respect the intellectual property rights of Rilakkuma and others

6. Third-Party Links and Services

Our website contains links to Amazon and other third-party websites where Rilakkuma products are available for purchase. These links are provided for your convenience to help you find our plush toys, accessories, and merchandise.

No Control Over Third Parties

We do not control, endorse, or assume responsibility for the content, privacy policies, practices, or availability of third-party websites. When you click on external links and leave our website, you are subject to the terms and policies of those third-party sites.

Third-Party Transactions

Any purchases you make through Amazon or other retailers are transactions between you and that third party. We are not responsible for:

• Product quality, condition, or authenticity
• Pricing, discounts, or promotional offers
• Shipping, delivery, or fulfillment
• Returns, refunds, or exchanges
• Customer service or support
• Payment processing or security

Please review the third party’s terms of service and privacy policy before making any purchases.

7. Product Information

We strive to provide accurate, up-to-date information about Rilakkuma products, including plush toys, accessories, home decor, stationery, and collectibles. However, we cannot guarantee that all product descriptions, images, specifications, or availability information is completely accurate, current, or error-free.

Product features, dimensions, materials, and designs may vary. Colors may appear differently depending on your device’s display settings. Always verify product details directly with the retailer before making a purchase.

8. Disclaimers and Limitations of Liability

Website “As Is”

The Rilakkuma website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Warranties

We do not warrant that:

• Our website will be uninterrupted, secure, or error-free
• Information on our website is accurate, complete, or reliable
• Defects or errors will be corrected
• Our website or servers are free of viruses or harmful components

Limitation of Liability

To the fullest extent permitted by law, Rilakkuma and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, including but not limited to:

• Loss of profits, revenue, or data
• Loss of use or inability to access our website
• Cost of substitute goods or services
• Personal injury or property damage
• Damages resulting from third-party actions

In no event shall our total liability exceed the amount you paid to access our website (which is zero for free access).

9. Indemnification

You agree to indemnify, defend, and hold harmless Rilakkuma and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from:

• Your use of our website
• Your violation of these Terms and Conditions
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

10. Privacy and Data Collection

Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our website, you consent to our privacy practices as described in that policy.

We encourage you to review our Privacy Policy to understand how we handle information collected through contact forms, newsletter subscriptions, and website analytics.

11. Email Communications

By subscribing to our newsletter or providing your email address, you consent to receive communications from Rilakkuma about:

• New product launches and collections
• Seasonal and special edition releases
• Rilakkuma news and updates
• Website updates and changes

You may unsubscribe from our email communications at any time by clicking the unsubscribe link in any email or contacting us directly.

12. Children’s Use

While Rilakkuma products are beloved by fans of all ages, our website is designed for general audiences. We do not knowingly collect personal information from children under 13 years of age without parental consent.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete that information.

13. Geographic Restrictions

The Rilakkuma website is operated from the United States. We make no representation that our website or its content is appropriate or available for use in other locations. If you access our website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our website shall be resolved exclusively in the federal or state courts located in the United States. You consent to the personal jurisdiction of these courts.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision. A waiver of any breach shall not constitute a waiver of any subsequent breach.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Rilakkuma regarding your use of our website and supersede all prior agreements and understandings.

18. Changes to These Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time at our sole discretion. Changes will be effective immediately upon posting to our website.

We will update the “Last Updated” date at the top of this page when changes are made. Your continued use of our website after any changes constitutes acceptance of the new Terms and Conditions.

We encourage you to review these Terms and Conditions periodically to stay informed about any updates.

Thank you for visiting the Rilakkuma official store and being part of our relaxed bear family!