Contact Rilakkuma

Since all Rilakkuma products are fulfilled through Amazon, you can track your order directly in your Amazon account. Simply log into Amazon, go to “Your Orders,” and you’ll find tracking information for your Rilakkuma items. Amazon will also send you email updates as your order ships and arrives.

Most Rilakkuma plush toys are surface washable only. We recommend spot cleaning with a damp cloth and mild soap for best results. For detailed care instructions specific to your Rilakkuma plush, please check the product tag or the Amazon product listing. Proper care will help keep your Rilakkuma soft and cuddly for years to come!

We offer Rilakkuma plush in various sizes to fit every fan’s needs! Our collection includes small keychain plush (3-4 inches), medium plush (8-12 inches), large plush (16-20 inches), and jumbo plush (24+ inches). Each product listing on Amazon includes exact measurements to help you choose the perfect size Rilakkuma for your collection.

International availability depends on Amazon’s shipping policies for each country. Many Rilakkuma products can be shipped internationally through Amazon’s global shipping program. When you view a product on Amazon, the site will automatically show you if it ships to your location and calculate shipping costs. Check the product page for specific international shipping details.